Shipping
We are stoked you ordered from us, we will be sending out your order asap.
Shipping estimates are from the time the Post Office receives your package. Orders are usually processed within 2-5 days (except weekends and holidays). All orders made after 12:00pm HST will go out following day. Please take this into consideration when selecting your shipping method.
A tracking number will be sent to the email provided on your invoice. Please check junk mail if email has not been received within 72 hours of purchase.
*Please note, all Surfboards are "Local Pick-up" only. See option at checkout.
International Shipping
All international packages are sent via USPS International Priority Mail. We cannot suggest a delivery time as it varies from country to country. All international packages are trackable once they are scanned by USPS.
Returns & Exchanges
We want you to be fully satisfied with your purchase from us. If you need to return or exchange an item, please note that all items must be returned in the condition that they were received—NOT WORN, DAMAGED, ALTERED OR WASHED, and with ALL TAGS ATTACHED.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 30 business days from the day you receive the goods for a full refund or exchange.
All Discounted Sale items are final sale.
If the items are approved for a return, please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return and shipping charges. With your package, please include your name, address, phone number, email address, and which items you are exchanging for.
Please note:
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Shipping and handling charges are non-refundable.
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Due to the costly nature of shipping, International orders are not eligible for return. If you have any questions regarding your order, please contact our Customer Service Team prior to placing your order.
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Refunds will be issued to your original payment method.
Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check.
If there is any questions on your return or exchange, or to see if you qualify please email us at
info@thealohaexchange.com
Or give us a call at (808) 320-7734.
Or give us a call at (808) 320-7734.
